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Shipping Policy
After placing your order, standard shipping takes up to 2-7 BUSINESS days depending on your location, and time of the year and our inventory. During holiday time, shipping takes up to 3-14 BUSINESS days. Effective 4/21/2020, Delays may occur due to restrictions related to COVID pandemic which is completely out of VCB’s control. Once shipped, a tracking number will be sent to the email provided on order form by customer. Please allow up to 2-3 business days for your tracking number to update after you receive your shipping confirmation. United states postal service do not always scan right away which we cannot control once we drop off orders.
When placing your order, please make sure your billing and shipping information matches. If the name on the order does not match the billing name, this will result in an immediate refund. We do NOT ship any orders with different billing and shipping information due to chance of fraudulent orders. For those placing orders for others, please make sure you add the receivers name on PayPal so that your order wont be cancelled. If you enter in the wrong address, please contact us right away so we can cancel the order. We cannot edit any information. NO EXCEPTIONS! If you do not contact us in time for us to cancel order, it is your (the customer's) responsibility to contact USPS to update your shipping address and/or reroute the order package if needed.
If for any reason your package was returned back to sender (us), you will be able to pick up from our store location or request for re ship which you will be responsible for the shipping costs.
Effective 4/21/2020, ALL orders whether its express shipping or standard, will need 1 BUSINESS days for processing time to prevent fraudulent transactions. This means, after you've placed your order we will need 1 BUSINESS day, which does NOT included the day you ordered, to process. Some orders depending on payment type, may require additional information prior to being fulfilled.
Please note that we are NOT responsible for USPS scanning and processing time. Once we create your shipping label we drop off within 24 hours after tracking is sent. After tracking is sent and order is dropped off to USPS, the responsibility is now left with USPS. Please notify them at 1(800)275-8777 with your tracking number for any questions you may have after we ship your order. We will do our best at assisting when contacting USPS to make sure our customers receive their orders by giving you the exact USPS location we used to ship your items. Any further assistance would be from USPS. Please note that USPS scanning time MAY have delays due to COVID-19 however we are doing our best to work around this.
Any packages that are lost or stolen you MUST contact USPS and file a claim. If you purchased insurance, you still have to contact USPS which they will give you your FULL refund for your order, not us. Once claim has been submitted, contact us by email so we can assist further.
When placing your order, please make sure your billing and shipping information matches. If the name on the order does not match the billing name, this will result in an immediate refund. We do NOT ship any orders with different billing and shipping information due to chance of fraudulent orders. For those placing orders for others, please make sure you add the receivers name on PayPal so that your order wont be cancelled. If you enter in the wrong address, please contact us right away so we can cancel the order. We cannot edit any information. NO EXCEPTIONS! If you do not contact us in time for us to cancel order, it is your (the customer's) responsibility to contact USPS to update your shipping address and/or reroute the order package if needed.
If for any reason your package was returned back to sender (us), you will be able to pick up from our store location or request for re ship which you will be responsible for the shipping costs.
Effective 4/21/2020, ALL orders whether its express shipping or standard, will need 1 BUSINESS days for processing time to prevent fraudulent transactions. This means, after you've placed your order we will need 1 BUSINESS day, which does NOT included the day you ordered, to process. Some orders depending on payment type, may require additional information prior to being fulfilled.
Please note that we are NOT responsible for USPS scanning and processing time. Once we create your shipping label we drop off within 24 hours after tracking is sent. After tracking is sent and order is dropped off to USPS, the responsibility is now left with USPS. Please notify them at 1(800)275-8777 with your tracking number for any questions you may have after we ship your order. We will do our best at assisting when contacting USPS to make sure our customers receive their orders by giving you the exact USPS location we used to ship your items. Any further assistance would be from USPS. Please note that USPS scanning time MAY have delays due to COVID-19 however we are doing our best to work around this.
Any packages that are lost or stolen you MUST contact USPS and file a claim. If you purchased insurance, you still have to contact USPS which they will give you your FULL refund for your order, not us. Once claim has been submitted, contact us by email so we can assist further.